Hotel Jobs. Mövenpick Hotel & Residences Jobs
Job Description
- Know and adhere to Wynn policies and procedures, embrace company culture and take pride in the resort and its amenities.
- Awareness of guest experience at all times, smile and make eye contact, communicate professionally.
- Follows all department policies and procedures for room cleanliness and self-inspection.
- Responsible for maintaining the Wynn standards of service to guests and coworkers at all times.
- Responsible for servicing assigned rooms with Five Star cleanliness and presentation by exercising self-inspections and following Forbes guidelines.
- Responsible for maintaining the cleanliness and condition of each room by performing General Clean/special projects.
- Must be able to complete assigned credits by exercising proper time management daily.
- Replenish all room amenities such as toiletries, soaps and tissues.
- Knowledgeable on the proper usage of HotSOS/iPod including retrieval/returning process, messaging, starting/completing rooms and opening work orders.
- Submit HotSOS work orders to address condition issues and reporting unusual room conditions such as trash room.
- Must safely operate and maneuver the powered mobile carts.
- The Guest Room Attendant interacts with guests, co-workers and supervisors in a professional and courteous manner.
- Works with safety as a priority, and follows department and company safety guidelines in operating the motorized cart, use of chemicals, and lifting requirements.
- Attends required training classes and incorporates new standards, service knowledge and safety into daily work practices.
- Understands the resort, hotel features and services including how to find the information for the guests.
- Solution oriented, stays on task, and promotes teamwork.
- Must be knowledgeable and follow the current Union Collective Bargaining Agreement, including Operational Policies.
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Qualifications
- Candidate must be well groomed and professional.
- Must be able to communicate fluently in English with guests, management, and other associates to their understanding. Additional foreign language a plus.
- Willingness to maintain the highest level of confidentiality regarding guests and staff.
- Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities.
- At least two years experience serving guest rooms in a 4/5 Star Hotel
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How to Apply
